Given how dependent device control is on the function, a Peloton touch screen not working can be infuriating – effectively locking you out of control.
If you encounter these problems, be sure to try the following:
- Restart your Peloton device.
- Check for screen damage.
- Ensure firmware is updated.
- Bypass the screen with mouse and keyboard.
Should none of these options work out, further action – up to including professional repair – may be necessary to address the problem.
Initial Troubleshooting Steps
Restarting the Peloton Unit
To address minor software glitches that may cause the touch screen to malfunction, you should first restart your Peloton bike.
- Press and hold the power button for approximately 10 seconds.
- The bike should turn off. Wait for about 30 seconds.
- Unplug the bike from the electric outlet, wait for another 30 seconds, and then plug it back in.
- Press the power button again to turn the bike on.
This process can resolve issues if the screen is frozen or unresponsive.
Inspecting for Screen Damage
Carefully look over your Peloton’s touch screen for any signs of physical damage, which could be the cause of its screen’s lack of responsiveness.
- Examine the screen for any cracks or scratches that might interfere with its functionality.
- Check for any areas on the screen that do not respond to touch. A multi-touch test can help you identify these. Touch five points on the screen to see if they are all responsive.
If you notice any damage, or if the restart does not fix the problem, contact Peloton customer support for further assistance.
Advanced Troubleshooting
If your Peloton touch screen is not responding properly, there may be more advanced steps you can take to resolve the issue. These steps involve updating the device’s firmware and using alternative input methods such as a mouse and a keyboard.
Update Firmware (For Intermittent Issues)
To address intermittent touch screen problems, ensure your Peloton’s firmware is up to date. Firmware updates can resolve hidden bugs and improve the overall stability of your device.
Follow these steps to update the firmware:
- Check for Updates: Go to the settings menu on your Peloton screen.
- System Updates: Select ‘Device Settings’, then ‘About Tablet’, and tap on ‘System Updates’.
- Install Updates: If an update is available, tap ‘Download’ and follow the on-screen instructions to install.
Ensure that your Peloton bike or treadmill is connected to Wi-Fi during this process. If the update does not start, your device may have the latest firmware installed.
Bypass The Issue with Mouse and Keyboard
When the touch screen is completely unresponsive, you can temporarily bypass the issue with a mouse and keyboard. This allows you to continue using your Peloton until the screen issue is resolved:
- Using a Mouse: Locate the USB-C or USB-A port on the back of the screen. Plug in a USB-C or USB-A wireless mouse receiver. Once connected, you can navigate the screen using the mouse pointer.
- Using a Keyboard: Similarly, if you need to type, you can connect a USB-based keyboard to your Peloton.
This workaround will not fix the touch screen problem, but it will allow you to access the Peloton’s functions while you seek a more permanent solution.
Contacting Peloton Customer Service
If the issues with your Peloton touch screen persist, you may need to get in touch with their customer service team –problems that continue after all other methods likely boil down to hardware defects and other things beyond a normal user’s control.
You can find Peloton’s support team on their website, with live chat on standby 24/7, providing you solid assistance no matter the time.
While on the line, be sure to keep your device’s serial number and purchase receipt on hand. With any luck you’ll still fall under warranty coverage, making it cheaper (or even free) to get the problem addressed by the company.
Check For Warranty Coverage
To check if your screen problem falls under warranty, do the following:
- Confirm the date of purchase and review your order confirmation as warranty periods typically begin from this date.
- Consult Peloton’s warranty terms to understand what is covered and for how long – it’s typically good for within one year of purchase date.
- If covered, contact customer service as guided above; make sure to mention that you are trying to avail of the warranty coverage.
